Note: All bottles are inspected for any flaws prior to shipping. Please reach out regarding any damaged items and include photos of the damaged product and packaging. In the event that the bottle sustains major damage during transit, Vintage Wine & Spirits will refund or replace the product. Vintage Wine & Spirits will not ship packaging that was not requested free-of-charge but will for a secondary shipping fee.ĭue to state regulations, Vintage Wine & Spirits is only able to accept alcohol returns in the event that the product is spoiled. If original packaging is desired, a note must be included in the order. Vintage Wine & Spirits does not guarantee that bottles are shipped in their original packaging. Boxes, Army Post Offices (APO), Fleet Post Offices (FPO), or freight forwarding companies. Vintage Wine & Spirits is unable to ship to P.O. Vintage Wine & Spirits is not responsible for damaged wines or spirits due to ground services. Shipment of these items may be delayed at the Vintage Wine & Spirits team's discretion to prevent heat damage or freezing. Wine and other delicate products may be weather sensitive. Shipping charges are not refundable and returned orders incur a secondary shipping charge to cover the return shipping fee. Orders that are refused or returned after three (3) delivery attempts shall be refunded for the value of the product only. Ground shipping times are best estimates, but are not guaranteed by the shipping couriers. If an additional delivery attempt is need, an additional delivery fee will be required. The carrier will attempt delivery three times before it is returned to sender. We are unable to guarantee a specific delivery date. Once tracking is assigned, your order should be delivered within 5-7 business days. Orders shipping via the Saver rate (where available) take approximately 5-7 days to have local carrier tracking assigned. Please allow up to three (3) business days to process shipping orders. Orders are processed and shipped from the Vintage Wine & Spirits facility Monday through Friday. If an adult is unavailable to sign for the package, it may be returned. Couriers will require a proof of ID before delivery.
All pickups must be done by someone 21 years old or older.Īll shipments require a signature from an adult twenty-one (21) years of age or older per federal law. Pickup orders can only be picked up by the person who placed the order and whose name is on the Credit Card. You will have to bring your valid ID for pickup. When you arrive at the store, let a staff member know you are picking up an order. Our team will contact you as soon as possible if there are any issues with the order.
Our team works to pull orders as quickly as possible but it does take some time for fulfillment. Once the order has been placed, please wait an hour until coming to the store for pickup. *Discounts on specials not reflected on IheartJane will be taken in the store when you come to pick up your order! Please note, sale price items and already discounted items will have no further discounts.Vintage Wine & Spirits offers one hour pickup for orders. Your change will be included with your order in your bag, and you can get going on your very Mari way!
We ring up your order, including all of your discounts, and sticker each of your products. Please provide your veteran’s ID and we will add it to your profile. If you’re a veteran, we want to thank you for your service with our veteran’s discount. If it’s your first time, please let us know, and be ready to provide your medical cannabis card or ID number, your driver’s license, and your phone number to be registered in our system. When you arrive, give your money and medical cannabis card to your curbside compassionate care provider. Come to Hi Tide! You can claim your order in the store with a mask, and even speak with a budtender, or stay cozy in your car while we serve you curbside! Wait for your confirmation text telling you your order is ready. You will not need to enter payment info when ordering on our website. If you want to redeem rewards points, make a note in the comments section, and tell your runner when you arrive that you’d like to redeem your rewards.
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